What is the check-in and check-out policy at Hotel Pollux?
Check-in is from 15:00 and check-out is by 11:00.
75 photos
Hotel Pollux – A Favorite for Families in Zermatt
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Key details
About the Hotel
Bahnhofstrasse 28, Zermatt, 3920,
- Steps from the Matterhorn Museum
Perfect
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4-star Alpine hotel 200m from Zermatt train station with a 3-sauna wellness area and a dedicated vegetarian restaurant
Location & Ski Access
Hotel Pollux stands on Bahnhofstrasse, 200 meters or two minutes from the Zermatt train station. The hotel runs a
Dining
The hotel operates
Wellness & Fitness
The wellness area contains
Family & Pet-Friendly
Family rooms with interconnecting doors accommodate up to two adults and two children, and the hotel offers a games room with a pool table and board games. Babysitting or child services are available upon request. Pets are welcome, and the garden terrace provides outdoor seating for all guests.
Services & Entertainment
A
Highlights
Location: 200 m from Zermatt train station
Ski: Complimentary ski shuttle + heated boot storage
Dining: Three restaurants including a vegetarian-only restaurant
Wellness: 3 saunas, steam bath, hammam, massage
Family: Interconnecting family rooms + babysitting
Pet: Pets allowed
“Hotel Pollux strikes me as a smart choice in Zermatt, particularly for its effortless access from the train station. The blend of modern design and alpine charm is a nice touch, and the on-site vegetarian restaurant seems promising. It's the kind of place where I could see myself unwinding after a day on the slopes, or perhaps even getting a bit of work done in their dedicated workspace.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Small Single Room Gallery2 persons11 sq. feet1 Single bedHeatingShowerroom details
- Double Room Streetside2 persons20 sq. feet1 King-size bedHeatingroom details
- Double Room Balcony2 persons22 sq. feet1 King-size bedBalconyBathtubroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Ski storage
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Ski school
- Hiking
- Cycling
- Golf course
Services
- Free shuttle service
- Housekeeping
- Laundry
- Dry cleaning
- Ski pass vendor
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's play area
- Game room
Spa & Leisure
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Back massage
- Full body massage
- Foot massage
Room features
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
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Dining Onsite
Delight in a diverse array of culinary experiences at Hotel Pollux, with three distinctive dining venues that celebrate local flavors and family-friendly atmospheres. Each restaurant offers unique dishes, inviting settings, and memorable meals that cater to every palate, from hearty breakfasts to cozy dinners.
Hotel Pollux Location
Bahnhofstrasse 28, Zermatt, 3920,
Explore Zermatt
Local Highlights
Matterhorn Museum
4 minutes walking
Museum showcasing the history of climbing the Matterhorn with exhibits and artifacts. Interactive displays enrich the experience.
Mountaineer's Cemetery
5 minutes walking
A serene resting place that honors climbers lost on the Matterhorn. Notable for its poignant atmosphere and memorials.
Gorner Gorge
5 minutes driving
Stunning natural gorge featuring walkways and spectacular views of the Zermatt mountains. Perfect for a scenic hike.
Wolli park for beginners Sunnegga
25 minutes walking
Family-friendly ski area with gentle slopes for beginners. Ski schools available for young learners, offering fun lessons.
Forest Fun-Park Zermatt
15 minutes walking
Adventure park featuring zip lines and obstacle courses among the trees. Great for families and thrill-seekers alike.
Spa and Wellness Center
5 minutes driving
Relaxation hub offering various treatments, including massages and wellness packages. Perfect for rejuvenation after adventures.
Walliserkanne
1 minute walking
Traditional Swiss cuisine in a cozy, rustic setting. Known for its fondue and raclette, catering to all dietary needs.
Pizzeria Ristorante Molino
2 minutes walking
Authentic Italian pizzeria offering wood-fired pizzas and fresh pasta. Family-friendly atmosphere, with great vegetarian options.
Zermatt Unplugged
5 minutes driving
Intimate music festival featuring renowned artists. Perfect for music lovers, with performances set against stunning mountain vistas.
The English Church
5 minutes walking
Hosting various events and concerts year-round. A vibrant venue promoting community gatherings, suitable for all ages.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-22:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Pollux serves a full breakfast for free.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian
Year renovated:
2006
Number of floors:
5
Number of rooms:
35
Former name
Pollux
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Pros
Excellent location
Helpful staff
Great breakfast
Comfortable room
Smooth check-in
Cons
Rude driver
Shower water
Lack of privacy
Guest reviewsShow more reviews
FAQs
About Hotel Pollux
How far is Hotel Pollux from the train station?
The hotel is located just 200 meters from the Zermatt train station.
What dining options are available at Hotel Pollux?
The hotel features three on-site restaurants: Pinte, Arvenstube, and Vegistube, offering regional, vegetarian, and classic cuisines.
Is breakfast included in the stay at Hotel Pollux?
A breakfast buffet is included in the room rate.
What wellness facilities are available at Hotel Pollux?
The wellness area includes three saunas, a steam bath, a relaxation room, and a fitness room.
What amenities are provided in the rooms at Hotel Pollux?
Rooms are equipped with free Wi-Fi, flat-screen TVs with satellite channels, coffee and tea makers, and safes.
What recreational activities can guests enjoy at Hotel Pollux?
Guests can engage in skiing, hiking, golf, and use the game room and spa facilities.
Which nearby attractions can be easily accessed from Hotel Pollux?
The Matterhorn Museum is 0.5 km away, while the Gorner Ridge offers stunning views and is within hikeable distance.
Does Hotel Pollux offer any business services?
The hotel provides a conference room suitable for business meetings.
What languages do the staff at Hotel Pollux speak?
The staff at the hotel speak multiple languages, ensuring effective communication with international guests.
Is there a bar area at Hotel Pollux?
Yes, the hotel features a cozy bar with an open fireplace, perfect for relaxing after a day of activities.
What is the closest airport to Hotel Pollux?
The hotel is approximately 80 km from Sion Airport.
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