What is the check-in and check-out policy at Hotel Pollux?
Check-in is from 15:00 and check-out is by 11:00.
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Hotel Pollux – A Favorite for Families in Zermatt
440US$
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Key details
About the Hotel
Bahnhofstrasse 28,
Zermatt,
Switzerland,
3920,
Valais
- Steps from the Matterhorn Museum
Perfect
9.1
9.8
4.7
Rooms & Amenities
Hotel Pollux offers 35 rooms in alpine design, combining modern elements with rustic touches. Options include single rooms, double rooms with balconies, family rooms, and suites. Each room has a flat-screen TV, minibar, safe, and free Wi-Fi. Some rooms feature Matterhorn views. The Attika Dreibettzimmer accommodates 2 adults and 1 child, while the Dachsuite can host up to 8 people with multiple bathrooms and a balcony.
Dining Options
The hotel has three restaurants: The Pinte serves Swiss specialties like cheese fondue and raclette. The Arvenstube offers international and Mediterranean dishes in an alpine-chic setting. The Vegistube specializes in vegetarian and vegan cuisine, including homemade cranberry gnocchi. Breakfast includes a buffet with fresh croissants, waffles, and regional specialties. Guests can also enjoy drinks at the Chämi Bar, which has an open fireplace and a garden terrace.
Wellness & Recreation
The wellness area includes a Finnish sauna, steam bath, hot tub, and solarium. A fitness area has treadmills, bikes, and yoga space. Skiers can use the free shuttle to Sunnegga and Matterhorn Glacier Paradise slopes. Hiking trails like Unterrothorn and Gorner Ridge are nearby. The hotel also offers massages, including full-body and partial treatments.
Location & Transport
The hotel is 200 meters from Zermatt train station. The Sunnegga Funicular and Gornergratbahn are within walking distance. Guests arriving by car can park in Täsch and take a shuttle or taxi. The hotel provides an electric taxi service from the station. Nearby landmarks include Hinterdorfstrasse (300 m) and St. Peter's English Church (300 m).
Services & Extras
A 24-hour front desk assists with ski passes and luggage storage. Meeting rooms (75 m^2 total) have projectors, flipcharts, and high-speed Wi-Fi. Families can request baby cots, and children under 6 stay free. The hotel offers packages like ski-and-stay deals with included meals and lift passes. Business travelers can use individual workspaces with daylight and video conferencing tools.
“Hotel Pollux strikes me as a smart choice in Zermatt, particularly for its effortless access from the train station. The blend of modern design and alpine charm is a nice touch, and the on-site vegetarian restaurant seems promising. It's the kind of place where I could see myself unwinding after a day on the slopes, or perhaps even getting a bit of work done in their dedicated workspace.”
View all
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Small Single Room Gallery
2 persons
11 m²
1 Single bed
Shower
Heating
room details
Double Room Streetside
2 persons
20 m²
1 King-size bed
Heating
room details
Double Room Balcony
2 persons
22 m²
1 King-size bed
Heating
Bathtub
room details
Attika Double Room
2 persons
28 m²
1 King-size bed
Coffee machine
Heating
room details
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Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Free Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Ski storage
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Smoke detectors
- Key access
Sports & Fitness
- Fitness centre
- Ski school
- Hiking
- Cycling
- Golf course
Services
- Free shuttle service
- Housekeeping
- Laundry
- Dry cleaning
- Ski pass vendor
- Tours/Ticket assistance
- Shops/Commercial services
- Shoe shine service
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's play area
- Game room
Spa & Leisure
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Steam room
Room features
- Wi-Fi in rooms
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
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Dining Onsite
Delight in a diverse array of culinary experiences at Hotel Pollux, with three distinctive dining venues that celebrate local flavors and family-friendly atmospheres. Each restaurant offers unique dishes, inviting settings, and memorable meals that cater to every palate, from hearty breakfasts to cozy dinners.
Pinte
Traditional local cuisine
Ambiance
Family-friendly and cozy, with a traditional touch
Key Offerings
Guests can enjoy delicious vegetarian options in a warm setting, perfect for family meals or relaxed gatherings.
Reservation
Not needed
Open daily from 07:30 to 00:00, with Sunday breakfast starting at 08:30.
Arvenstube
Mediterranean and local dishes
Ambiance
A blend of traditional and modern, creating a welcoming family-friendly space
Key Offerings
Experience a variety of vegetarian and vegan options, ideal for evening gatherings with family and friends.
Reservation
Recommended
Open daily for dinner from 18:00 to 00:00.
Vegistube
Local vegetarian and vegan delicacies
Ambiance
Family-friendly, with a cozy yet modern vibe
Key Offerings
Savor a range of plant-based dishes, perfect for those seeking wholesome meals in a comfortable atmosphere.
Reservation
Recommended
Open daily for dinner from 18:00 to 00:00.
Location
Bahnhofstrasse 28,
Zermatt,
Switzerland,
3920,
Valais
Map view
Bahnhofstrasse 28,
Zermatt,
Switzerland,
3920,
Valais
City landmarks
Landmark
The Matterhorn
2.0
km
Landmark
Gorner Gorge
1.7
km
Landmark
Sunnegga
2.5
km
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
2.0
km
Ski Area
Wolli park for beginners Sunnegga
2.0
km
Theme Park
Forest Fun-Park Zermatt
1.2
km
Beach
Leisee
2.1
km
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
1.6
km
Garden
Ricola Herb Garden
2.0
km
Garden
Dossen Glacier Garden
3.2
km
Landmark
Zmutt Glacier
2.9
km
Landmark
Zmutt
2.9
km
Bridge
Hangebrucke
3.2
km
Church
Kapelle Riffelberg "Bruder Klaus"
3.4
km
Landmark
Kapelle Mutt
2.9
km
Beach
Grunsee
3.5
km
Nearby
Museum
Matterhorn Museum
300 m
Cemetery
Mountaineer's Cemetery
340 m
Church
St Peter's English Church
180 m
Bridge
Photopoint Kirchbrucke bridge
360 m
Church
Parish Church of St. Mauritius
390 m
Bahnhofstrasse
Walk of Climb
230 m
Stellisee 3920 Zermatt
Stellisee
40 m
Hinterdorfstrasse 25
Hinterdorfstrasse
230 m
Hohbalmen
250 m
Castor Mountain
250 m
Seilerwiesenstrasse 9
Obere Matten playground no. 1
390 m
Murmeli Brunnen
250 m
Triftbachstrasse 7
Bergfuhrerdenkmal
300 m
Denner Partner
440 m
Restaurants
Walliserkanne
40 m
32 Bahnhofstrasse
Pizzeria Ristorante Molino
90 m
Bahnhofstrasse 52 3920 Zermatt
Theodors Stuba Zermatt 1896
20 m
Bahnhofstrasse 30
Restaurant Pinte
10 m
Bahnhofstrasse 28 Hotel Pollux
Vegistube
10 m
Bahnhofstrasse 28
Baeckerei
20 m
Bahnhofstrasse 28
Swiss Chalet
70 m
18 Bahnhofstrasse
China Garden
50 m
Bahnhofstrasse 18
Derby
50 m
22 Bahnhofstrasse
Bergrestaurant Hermetje
40 m
Hermetje
Explore Zermatt
Local Highlights
Matterhorn Museum
4 minutes walking
Museum showcasing the history of climbing the Matterhorn with exhibits and artifacts. Interactive displays enrich the experience.
Mountaineer's Cemetery
5 minutes walking
A serene resting place that honors climbers lost on the Matterhorn. Notable for its poignant atmosphere and memorials.
Gorner Gorge
5 minutes driving
Stunning natural gorge featuring walkways and spectacular views of the Zermatt mountains. Perfect for a scenic hike.
Walliserkanne
1 minute walking
Traditional Swiss cuisine in a cozy, rustic setting. Known for its fondue and raclette, catering to all dietary needs.
Pizzeria Ristorante Molino
2 minutes walking
Authentic Italian pizzeria offering wood-fired pizzas and fresh pasta. Family-friendly atmosphere, with great vegetarian options.
Tips on navigating the city
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Donald
United States,
May
2024
9.0/10
Great central location, super friendly staff, and a really nice breakfast buffet. Rooms were a bit small, but cozy.
Rooms
8.0
My street-side double room was cozy, though small. But it was clean and well-maintained.
Service
10.0
The staff were very friendly and helpful throughout my 10-night stay.
Location
10.0
The hotel's central location was perfect - easy walking distance to everything!
Dining
10.0
Breakfast was amazing! A 10/10 experience according to my fellow guests.
Facilities
8.0
The elevator was fast and convenient.
Lois
United States,
May
2024
9.0/10
Loved this hotel! The location was fantastic, the staff were very nice, and the breakfast was delicious. Our room was a bit warm at night.
Rooms
8.0
Our room was comfortable, though it was quite warm at night, even with the window open slightly.
Service
10.0
The staff is so polite, helpful, and patient. They went above and beyond to accommodate my mother-in-law's dietary needs.
Location
10.0
The hotel is perfectly located in the heart of Zermatt, walking distance to everything.
Dining
10.0
Breakfast was really good - lots of choices! The restaurant accommodated my mother-in-law's allergies perfectly.
Facilities
9.0
The hotel had a lovely bar area with a fireplace - a cozy spot for drinks in the evening.
William
United States,
April
2024
10.0/10
A fantastic stay in Zermatt! The hotel was perfectly located, the rooms were spacious and clean, and the breakfasts were very nice.
Rooms
10.0
Our family room was huge! Plenty of space for all four of us, with two bathrooms. Very clean and comfortable.
Service
10.0
Reception was friendly and efficient. The staff were always happy to help.
Location
10.0
The hotel is super centrally located - close to shops, restaurants, and the train station.
Dining
10.0
Breakfast was a huge buffet with a lot of variety. Absolutely delicious!
Facilities
9.0
The bar was cozy with a fireplace, a lovely place to unwind after a day exploring.
Marcus
United States,
February
2024
10.0/10
This hotel was perfect! The location was amazing, and the staff were so friendly and helpful. Breakfast was a highlight!
Rooms
10.0
Our room was great, with a balcony offering mountain views. Spotlessly clean and beautifully decorated.
Service
10.0
The staff were extremely friendly and went above and beyond to make our stay special.
Location
10.0
The hotel's location is ideal - right in the heart of Zermatt, within easy walking distance of everything.
Dining
10.0
Breakfast was fantastic - a huge buffet with so much choice. And the on-site restaurant was lovely too.
Facilities
9.0
The hotel has a cozy bar and a spa, which was a welcome addition after a day on the slopes.
Al
United States,
February
2024
10.0/10
Wonderful experience! The hotel is perfectly situated, the rooms are comfortable and well-appointed, and the staff is really good.
Rooms
10.0
Our room was spacious, impeccably clean, and had a fantastic view of the Matterhorn. Beds were very comfy.
Service
10.0
The staff were so polite and helpful - always going the extra mile.
Location
10.0
The hotel's location is unbeatable - right in the heart of Zermatt, near everything.
Dining
10.0
Breakfast was excellent! A wide variety of options and everything was fresh and delicious.
Facilities
9.0
The spa was a welcome addition, the bar area was cozy and inviting with a fireplace.
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Property information and rules
Check-in
from 15:00-22:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
is available in for free.
Breakfast
The hotel Pollux serves a full breakfast for free.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian
Year renovated:
2006
Number of floors:
5
Number of rooms:
35
Former name
Pollux
FAQs
About Hotel Pollux
How far is Hotel Pollux from the train station?
The hotel is located just 200 meters from the Zermatt train station.
What dining options are available at Hotel Pollux?
The hotel features three on-site restaurants: Pinte, Arvenstube, and Vegistube, offering regional, vegetarian, and classic cuisines.
Is breakfast included in the stay at Hotel Pollux?
A breakfast buffet is included in the room rate.
What wellness facilities are available at Hotel Pollux?
The wellness area includes three saunas, a steam bath, a relaxation room, and a fitness room.
What amenities are provided in the rooms at Hotel Pollux?
Rooms are equipped with free Wi-Fi, flat-screen TVs with satellite channels, coffee and tea makers, and safes.
What recreational activities can guests enjoy at Hotel Pollux?
Guests can engage in skiing, hiking, golf, and use the game room and spa facilities.
Which nearby attractions can be easily accessed from Hotel Pollux?
The Matterhorn Museum is 0.5 km away, while the Gorner Ridge offers stunning views and is within hikeable distance.
Does Hotel Pollux offer any business services?
The hotel provides a conference room suitable for business meetings.
What languages do the staff at Hotel Pollux speak?
The staff at the hotel speak multiple languages, ensuring effective communication with international guests.
Is there a bar area at Hotel Pollux?
Yes, the hotel features a cozy bar with an open fireplace, perfect for relaxing after a day of activities.
What is the closest airport to Hotel Pollux?
The hotel is approximately 80 km from Sion Airport.
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